Webinar: What’s the Future of Enterprise Content Management?

Enterprise Content Management (ECM) is a significant investment and a large piece of your enterprise technology architecture. For good reason, ECM creates structured and usable data out of unstructured content and offers nearly unlimited opportunities for automating manual tasks, decisions, and activities.

However, core business applications like ERPs, CRMs, and SISs are getting better at capturing and processing more of this data at the source. Additionally, evolving tech like RPA and new strategies like Digital Transformation are making it easier to simplify and quantify your software architecture around these systems. Combined, these influences have changed the overall dynamic and value proposition for large ECM implementations like Perceptive Content and OnBase. As your organization thinks strategically about the future, ECM may not be an investment that necessarily grows with your business – and there are multiple, lower cost alternatives that push more of the tasks, decisions, and data into your ERP, CRM, or SIS.

Join this webinar for a discussion on the future of Enterprise Content Management and how that may impact your future technology investment and implementation strategy. We will help you understand how to reevaluate your current systems and rethink the where business requirements should live.

Transcript

Michael Hopkins:

Thanks everyone for joining us today. The webinar or the conversation that we’re going to be having over the next hour or so is What’s the Future of Enterprise Content Management? As we dig into that, I think we’re going to cover a lot of great topics that I think you’ll find interesting. But as we go, I wanted to encourage anybody on the line, if you have questions, to go ahead and submit them into the chat panel or now because we’re using Zoom, we have chat and Q and A. So if you have a question, go ahead and drop that in the Q and A. If you want to display your question to the entire group, feel free to put that into chat. And we look forward to getting some feedback from everyone on the line because this is obviously a very large topic and an important one to most of us. A couple other notes in terms of housekeeping, this presentation will be recorded. We will be posting it online for you to be able to take a look at later, share with your colleagues, share with your friends, because this is so exciting.

Michael Hopkins:

My name is Michael Hopkins. Unfortunately Patrick Wise came down with a case of COVID so he’s not going to be able to join us today. So you’re stuck with me. A little bit about my background. I’m currently a Manager for Sales and Marketing for RPI Consultants in the Content and Process Automation Practice. Before that, I spent about five years as a Perceptive Content Solution Architect with Perceptive Software at the time and then Lexmark, and of course eventually Hyland. My specialization and my team focused on HIM medical records, patient finance, patient [inaudible 00:01:36]. So that’s kind of my background. And a few years ago, I moved to the dark side of sales and marketing. A quick personal note, very excited about this weekend. I’m out of our Kansas City office, season ticket holder for the Chiefs so we’re hoping for a big game this weekend.

Michael Hopkins:

All right. So in terms of the agenda, what we’re going to talk about, kind of how we’re going to phrase this conversation. We’re going to take a little bit of a trip through history. We’re going to look at kind of where ECM came from and how it became so ubiquitous in our organizations, especially for large organizations. We’re also going to take a look kind of at the timeline in the arc of business applications and how those evolved alongside of ECM and kind of use those two ideas to figure out kind of what the competitive landscape for enterprise technology looks like today and into the future. And all of that is going to set the context for the question, what really is the future of enterprise content management or enterprise content services for all of us?

Michael Hopkins:

Before we get started, just a couple of disclaimers and disclosures. RPI consultants is an Infor Alliance Partner. So we’re an installation services provider for Infor, formerly Lawson. We are CloudSuite Specialized. I know CloudSuite as a name is going away, so I guess we’re just an Infor Alliance partner. We’re also a proud Kofax Platinum Partner. We offer professional services around Kofax Capture, Transformation, TotalAgility, RPA, and ReadSoft Online and ReadSoft Process Director. I recognize Hyland Solution Provider. However, we do have some of the most experienced consultants in the industry for Perceptive Content, OnBase And especially Brainware. New to our lineup, we just recently signed up. We are currently now a partner with KnowledgeLake which is a really great ECM solution provider that sits on top of SharePoint and you can join us next month on our webinars for more about that.

Michael Hopkins:

And RPI consultants is also the makers of Yoga Flexible Software, which is a set of proprietary tools, widgets, and software that helps you bridge the gap between your enterprise content and our enterprise systems.

Michael Hopkins:

All right, so all fine print out of the way and into the story here. So the Origins and Ubiquity of Enterprise Content Management. To really understand where ECM came from, we wanted to go back in time a little bit. So it’s 1995, things that are happening in and around the world. The Ford Taurus is the best-selling Sedan, I still love Ford Taurus’s, but that’s what was happening at the time. Steve Young was leading San Francisco 49ers to a Super Bowl when that weekend, exactly in 1995. Trends and technology, Zip Drives were the biggest thing, right? You’d be able to save a hundred megabytes on a Zip Drive which was pretty cool. Fun note, Microsoft Windows 95 was launched and you could buy it, but it didn’t even in