Setting Up Shared Services

Design, Build, Deploy, & Optimize Shared Service Centers

Shared Services is the consolidation and centralization of back-office and administrative operations that are used by multiple departments – such as Accounts Payable, Human Resources, and Supply Chain Management. Through Shared Services, individual divisions can focus more resources on their specific goals and outcomes.

Shared services are cost-efficient because they centralize back-office and administrative operations to reduce redundancy. The cost of Shared Services is absorbed by the company overall or shared through internal chargebacks to divisions on a per-use basis.

Combining past experience with industry best practices, RPI Consultants has refined a methodology for the design and deployment of Shared Services. Our process takes advantage of market leading enterprise technologies but relies on customized solutions tailored to meet the unique goals of each organization.

  • Business case development to identify and quantify the value of Shared Services, expected costs, potential challenges, and risk mitigation strategies.

  • Process design for all business functions and system evaluation for all necessary automation and technology requirements.
  • Shared Service Center staffing and resourcing, including job descriptions development, leader and employee acquisition, and even interim management.

  • Transition and Change Management planning, leadership, and execution, including the Communication Plan, communication materials, and the “Welcome Kit.”
  • Shared Services performance monitoring and KPI reporting, ongoing support and maintenance, and development of the Continuous Improvement Strategy.

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