AP Automation Case Study at Nuvance Health

Nuvance Health (formerly Western Connecticut Health Network) completed an Accounts Payable Automation project integrating Kofax TotalAgility with Infor Accounts Payable Invoice Processing (APIA) and Perceptive Content (ImageNow) for increased straight through processing of invoices and less manual data entry. As an outcome, Nuvance Health saw average Invoice Processing days decrease from 45 to just 5 days.

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Transcript

Julia Robinson:
AP alpha sort by processor. Good afternoon, everybody. Welcome to Webinar Wednesdays with RPI Consultants. Today, we’re here with Miles McIvor, and we’re going to be reviewing our AP Automation Project at Nuvance Health.

To introduce myself, my name is Julia Robinson. I am a senior project manager with RPI. I’ve been a project manager for about 10 years, and I’ve been here with RPI for about the last two years or so. One fun fact about me is I am the master of karaoke.

Miles McIvor:
I was asking around the office earlier, and that is under debate, currently. So, I haven’t seen it myself, but I’ll take your word for it.

Julia Robinson:
There are some videos floating around.

Miles McIvor:
Okay.

Julia Robinson:
My agent is removing those, but-

Miles McIvor:
Okay. Good. Yeah.

Julia Robinson:
But it’s a true statement.

Miles McIvor:
Okay. All right. My name is Miles McIvor. I’m the manager of accounting systems at Nuvance Health System. I come from a professional consulting background, doing implementations, kind of like this actually, roughly 10 years in the accounting and finance space, implementations and ERP. And a fact about me is I referee rugby. I’ve actually refereed some international stuff.

Julia Robinson:
Very cool.

Miles McIvor:
I think it’s interesting.

Julia Robinson:
It’s very interesting.

Miles McIvor:
Some other people might not.

Julia Robinson:
Very interesting. All right. So, a couple things we’re going to cover today, we’re going to review Nuvance Health as a company itself. We’re going to review our challenges that we presented at the beginning of this project, what our solution for the AP solution was, and then also review use some outcomes, some metrics, and what our results from the project was and some results from Nuvance itself.

Miles McIvor:
Great. So, this is about my company, Nuvance Health. We were actually two health systems merged into one, Western Connecticut Health Network and Health Quest. And so Western Connecticut, by virtue of its name, Western Connecticut, and then Health Quest is in the Hudson Valley, just over the border of New York State.

Currently, we’re about 2,600 doctors, 12,000 employees there. We have Infor as our ERP. We have it for HR, supply chain, payroll, and we have Cerner as our EMR. So that’s just a bit of a background into our major technologies we have.

We use Perceptive for all our imaging, as our imaging repository for all our digital images. Specifically, our accounts payable department, we currently employ eight staff and we process 190,000 invoices annually across the network. So pretty high volume for us. Yeah. It always shocks me when I see that number, but there’s a lot of…you’ve got to go into the AP team. They work hard.

Julia Robinson:
Yes, they do.

Miles McIvor:
So, this all started with…actually, we needed to assess where we were coming together as an organization, and we needed to just kind of see where we were at, right? So, we had RPI come in and do an assessment.

Everything on the screen here, they went through all of our subsystems and basically did a procure-to-pay assessment, start to finish. So, everything from the beginning, purchasing materials, all the way through to payment. That was very eye-opening for us.

We’re a hospital, right? So, we don’t do this often, right? We don’t go through our systems. But, specifically, one of the major things that came out of that was the AP department and the fact that we were manually processing everything. It’s something we’ve been doing for since the beginning of computers, typing it in, which just seems obvious. But we just didn’t know how far behind we really were and the fact that there were imaging options out there.

Julia Robinson:
Miles before.

Miles McIvor:
Yeah, this was me before. This was a year ago. I aged terribly since then. But so, yeah. So, when we look at…so we said to RPI, “Okay, we’ve got this problem. We’ve got this AP problem here, this manual process. What can we do to digitize us and get us into the future?”

This is actually me. I’m wearing the same shirt. Before we did the implementation. And as you can see, this is just one of our cubes with archive invoice images. What we do is, we’d ge