AP Automation Case Study at Nuvance Health

Nuvance Health (formerly Western Connecticut Health Network) completed an Accounts Payable Automation project integrating Kofax TotalAgility with Infor Accounts Payable Invoice Processing (APIA) and Perceptive Content (ImageNow) for increased straight through processing of invoices and less manual data entry. As an outcome, Nuvance Health saw average Invoice Processing days decrease from 45 to just 5 days.

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Transcript

Julia Robinson:
AP alpha sort by processor. Good afternoon, everybody. Welcome to Webinar Wednesdays with RPI Consultants. Today, we’re here with Miles McIvor, and we’re going to be reviewing our AP Automation Project at Nuvance Health.

To introduce myself, my name is Julia Robinson. I am a senior project manager with RPI. I’ve been a project manager for about 10 years, and I’ve been here with RPI for about the last two years or so. One fun fact about me is I am the master of karaoke.

Miles McIvor:
I was asking around the office earlier, and that is under debate, currently. So, I haven’t seen it myself, but I’ll take your word for it.

Julia Robinson:
There are some videos floating around.

Miles McIvor:
Okay.

Julia Robinson:
My agent is removing those, but-

Miles McIvor:
Okay. Good. Yeah.

Julia Robinson:
But it’s a true statement.

Miles McIvor:
Okay. All right. My name is Miles McIvor. I’m the manager of accounting systems at Nuvance Health System. I come from a professional consulting background, doing implementations, kind of like this actually, roughly 10 years in the accounting and finance space, implementations and ERP. And a fact about me is I referee rugby. I’ve actually refereed some international stuff.

Julia Robinson:
Very cool.

Miles McIvor:
I think it’s interesting.

Julia Robinson:
It’s very interesting.

Miles McIvor:
Some other people might not.

Julia Robinson:
Very interesting. All right. So, a couple things we’re going to cover today, we’re going to review Nuvance Health as a company itself. We’re going to review our challenges that we presented at the beginning of this project, what our solution for the AP solution was, and then also review use some outcomes, some metrics, and what our results from the project was and some results from Nuvance itself.

Miles McIvor:
Great. So, this is about my company, Nuvance Health. We were actually two health systems merged into one, Western Connecticut Health Network and Health Quest. And so Western Connecticut, by virtue of its name, Western Connecticut, and then Health Quest is in the Hudson Valley, just over the border of New York State.

Currently, we’re about 2,600 doctors, 12,000 employees there. We have Infor as our ERP. We have i