Infor & Lawson Managed Services

Dedicated Help Desk, Advanced Support, & System Maintenance

Your Infor or Lawson implementation, whether in the cloud, on-premises, or hosted by a third party, is as complex as it is critical to your organization – and it keeps evolving. Keeping the expertise on staff to manage these systems is not always easy and may not be your best approach, and it’s practically impossible to hire one full-time person with the knowledge and skills required to keep your business systems running.

RPI Infor Lawson Managed Services can help you keep your systems operating at peak performance, giving your staff the time to focus on other mission-critical projects and initiatives. Our services cover the entire application lifecycle, from initial development, to enhancements, maintenance, and support.

  • Dedicated Support Coordinator, 24×7 application support, and modern support ticketing.
  • Access to our entire team’s worth of technical and functional experience and knowledge.

  • Application monitoring, proactive system maintenance and administration, and issue management and resolution.

  • Flexible Service Level Agreements that meet your expectations and in-house support model.

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Managed Services for CloudSuite

Infor CloudSuite Supplemental Services

RPI has the experience and knowledge to take support to a higher level by supplementing what you get with Infor CloudSuite. For a fixed monthly fee, we can provide multiple services that reduce your team’s level-of-effort and empowers them to focus on higher value tasks and objectives.

  • Program Management Services

  • Issue or Request management and escalation with Infor

  • Advisory assistance on Critical Notifications

  • Functional testing of fixes, patches, and releases

  • Security & user provisioning

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Infor Software Services & Solutions

Infor Capabilities, Competencies, & Specialties

RPI Consultants combines deep functional and industry experience with expert product knowledge to design, deliver, and support even the most complex Infor projects, including CloudSuite V11 migrations.

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Infor Knowledge Base

Presentations, Product Demonstrations, & Help Articles

RPI Consultants is a recognized thought leader in the Infor customer and user communities. From Webinars to Tech Talks, and White Papers and Case Studies, we work to share our best practices, lessons learned, and knowledge with the community.

Our People are the Difference

And Our Culture is Our Greatest Asset

A lot of people say it, we really mean it. We recruit good people. People who are great at what they do and fun to work with. We look for diverse strengths and abilities, a passion for excellent client service, and an entrepreneurial drive to get the job done.

We also practice what we preach and use the industry’s leading software to help manage our projects, engage with our client project teams, and enable our team to stay connected and collaborate. This open, team-based approach gives each customer and project the cumulative value of our entire team’s knowledge and experience.

Don’t Just Take Our Word for it!

See What Our Clients Have to Say

Denver Health

“RPI brought in senior people that our folks related to and were able to work with easily. Their folks have been approachable, they listen to us, and they have been responsive to our questions – and when we see things we want to do a little differently, they have listened and figured out how to make it happen. “

Keith Thompson
Director of ERP Applications

Atlanta Public Schools

“Prior to RPI, we were really struggling with our HR technology. They brought in expertise to provide solutions to business problems, thought leadership for our long term strategic planning, and they help us make sure we are implementing new initiatives in an order that doesn’t create problems in the future. RPI has been a God-send. “

Skye Duckett
Chief Human Resources Officer

Nuvance Health

“We knew our Accounts Payable processes were unsustainable for our planned growth and RPI Consultants offered a blueprint for automating our most time-intensive workflow – invoice processing.”

Miles McIvor
Accounting Systems Manager

San Diego State University

“Our favorite outcome of the solution is the automation, which enables us to provide better service to our customers. Also, our consultant, Michael Madsen, was knowledgeable, easy to work with, patient, dependable and flexible with his schedule.”

Catherine Love
Associate Human Resources Director

Bon Secours Health System

“RPI has more than just knowledge, their consultants are personable leaders who will drive more efficient solutions. They challenged us to think outside the box and to believe that we could design a best-practice solution with minimal ongoing costs.”

Joel Stafford
Director of Accounts Payable

Lippert Components

“We understood we required a robust, customized solution. RPI not only had the product expertise, they listened to our needs to make sure the project was a success.”

Chris Tozier
Director of Information Technology

Bassett Medical Center

“Overall the project went really well, I’m very pleased with the outcome. I don’t think having any other consulting team on the project would have been able to provide us as much knowledge as RPI has been able to. “

Sue Pokorny
Manager of HRIS & Compensation

MD National Capital Park & Planning Commission

“Working with Anne Bwogi [RPI Project Manager] is fun. She keeps us grounded and makes sure we are thoroughly engaged. We have a name for her – the Annetrack. The Annetrack is on schedule so you better get on board.”

Derek Morgan
ERP Business Analyst

Aspirus

“Our relationship with RPI is great, they are like an extension of the Aspirus team. When we have a question, we reach out to them and get answers right away. If we have a big project, we bounce it off them immediately to get their ideas and ask for their expertise.”

Jen Underwood
Director of Supply Chain Informatics and Systems

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