Infor & Lawson Managed Services

Dedicated Help Desk, Advanced Support, & System Maintenance

Your Infor or Lawson implementation, whether in the cloud, on-premises, or hosted by a third party, is as complex as it is critical to your organization – and it keeps evolving. Keeping the expertise on staff to manage these systems is not always easy and may not be your best approach, and it’s practically impossible to hire one full-time person with the knowledge and skills required to keep your business systems running.

RPI Infor Lawson Managed Services can help you keep your systems operating at peak performance, giving your staff the time to focus on other mission-critical projects and initiatives. Our services cover the entire application lifecycle, from initial development, to enhancements, maintenance, and support.

  • Dedicated Support Coordinator, 24×7 application support, and modern support ticketing.
  • Access to our entire team’s worth of technical and functional experience and knowledge.

  • Application monitoring, proactive system maintenance and administration, and issue management and resolution.

  • Flexible Service Level Agreements that meet your expectations and in-house support model.

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Managed Services for CloudSuite

Infor CloudSuite Supplemental Services

RPI has the experience and knowledge to take support to a higher level by supplementing what you get with Infor CloudSuite. For a fixed monthly fee, we can provide multiple services that reduce your team’s level-of-effort and empowers them to focus on higher value tasks and objectives.

  • Program Management Services

  • Issue or Request management and escalation with Infor

  • Advisory assistance on Critical Notifications

  • Functional testing of fixes, patches, and releases

  • Security & user provisioning

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Infor Software Services & Solutions

Infor Capabilities, Competencies, & Specialties

RPI Consultants combines deep functional and industry experience with expert product knowledge to design, deliver, and support even the most complex Infor projects, including CloudSuite V11 migrations.