Case Study: WakeMed Transforms AP Automation with Yoga Flexible Software

By: Chris Arey   February 23, 2024

WakeMed, a leading healthcare system in North Carolina, recently went through an Accounts Payable (AP) automation process transformation. Spurred by challenges with its legacy system, including a multi-touch process and expiring support services, WakeMed sought a more modern solution. With the guidance of their long-time partner, RPI Consultants, WakeMed chose Yoga Flexible Software to enhance its AP automation.

The healthcare organization had specific criteria when evaluating new AP automation options, including a need for a fast, scalable solution to accommodate its growing workforce. WakeMed needed to simplify its complex invoice processing workflow, transition to a cloud-based infrastructure with self-learning AI technology, and achieve cost-effective automation.

After RPI conducted a thorough cost analysis, WakeMed choose Yoga because it sped up its AP automation workflow, eliminating unnecessary breakpoints and streamlining the AP automation process. Yoga provided performance reporting, offering visibility into key metrics like Straight-Through Processing (STP) and optical character recognition (OCR) rates. The modern AI technology in Yoga also enabled seamless processing of invoices over time, reducing human intervention and related overhead resources.

The implementation of Yoga Flexible Software brought transformative results for WakeMed in less than eight weeks. The leading healthcare system achieved a remarkable 26% touchless invoice processing rate, with one in every four invoices paid without employee oversight. Yoga’s duplicate invoice detection capabilities also helped prevent incorrect payments. And they’re only just getting started.

To learn more about how Yoga helped WakeMed revolutionize its AP automation processes, download the case study below.