Whether it’s an Infor V11 CloudSuite implementation or a digital transformation project using one of our content and process automation solutions, our customers are evaluating technology investments on a larger scale than ever before. Increasingly complex software implementations, integrations, and solutions are justifiably more expensive, and this makes it all the more important for that investment to demonstrate its expected results and returns.
This is in large part why our entire industry has started putting a heavier focus on organizational and integrated Change Management. But it’s not just our customers, even the Project Management Book of Knowledge (PMBOK) has been updated to include fundamental change management activities. There’s an obvious reason for this, Change Management absolutely improves ROI.
When changes to workflows are made, people’s behaviors and activities also need to change. These changes are rarely an easy adjustment and it doesn’t happen all at once. Change happens on an individual level and at different times for different people. However, the full potential – and return on investment (ROI) – of any new solution only occurs when users become proficient in their new tasks and responsibilities, not just when the project team finishes their part.
Take an Infor V11 CloudSuite implementation or upgrade for example. In addition to moving the system to the cloud and changing access points, your teams also need to learn new screens, new modules, and maybe even the elimination of previous tasks, screens, or activities. This may also create new roles, new responsibilities, and maybe even a new supervisor. There are always good reasons and good intentions when these changes are designed, but they have fundamental impacts on real people in the business.
Below are some very common barriers companies are faced with when implementing larger projects:
Project Managers and project teams go to great lengths to ensure the software is being implemented, data has been migrated, and overall system tested. The cases above demonstrate just a few common barrier points that could put all the hard project management work at risk. With effective Change Management in place, these risks are managed and many even avoidable, saving companies thousands (or millions) of dollars and realizing full benefits sooner.
Change Management focuses on helping people transition to the new systems and processes. The sooner people can actively participate and engage in a transition, become trained, and achieve proficiency in their roles, the sooner companies can realize their desired business outcomes and achieve ROI. That’s our case for Change Management and it’s why we are integrating Change Management services into each of our new projects.