A West Virginia hospital system with nearly 10,000 employees was partway through its Lawson v10 to Infor CloudSuite migration and feeling optimistic about the future. One system remained an ongoing challenge though—its accounts payable (AP) automation software.
It frustrated the team for years, and the move to CloudSuite made the gap impossible to ignore. To make matters worse, invoices had begun to stack up, roughly 14,000 of them, with many tied to purchase order numbers that wouldn’t exist after the migration. Other challenges with the solution included exception handling that lived across scattered sources and a lack of visibility into duplicate invoice payments.
The hospital’s wish list reflected years of frustration: room to grow with rising invoice volumes, a simpler pricing model than the à la carte structure it had been untangling, automated controls that could catch errors before they became payments, and a partner who would stick around after go-live.
It was clear that the hospital system needed a modern AP automation solution that would seamlessly integrate with Infor CloudSuite. That’s when RPI, already the hospital’s CloudSuite implementation partner, recommended Yoga Flexible Software.
After a quick implementation, the invoice backlog dropped to zero. Duplicate detection alone flagged more than 62,000 invoices and protected about $354 million in payments that would have gone out the door in error. And the AP team now measures saved data entry in thousands of hours per quarter.
“I trust Yoga,” says the hospital’s Assistant Controller, AFR Operations. “Everything is centralized, everything is accurate, and nothing gets lost. When your whole team is working out of the same system, you stop worrying about what you might be missing.”
The full case study covers the touchless processing rates, the legacy PO conversion, the savings across licensing and consulting, and why the hospital just renewed Yoga through 2028.
