RPI Consultants recently attended the Infor Services Connect 2026 conference.
And it was quite possibly the most exciting event that Infor has put on in years, delivering on a wide variety of enhancements and creating a space for partners and customers alike to exchange ideas and plans for the future. Orlando in June proved a lively backdrop for informative workshops, keynote sessions, and customer success stories.
Throughout the conference Infor leadership made it known that they have been listening to the community and are delivering on customer asks. The product continues to evolve with the goal remaining the same—to make system optimization post go-live easier than ever.
If you weren’t able to attend, we’re pleased to report Infor CloudSuite users have a lot to look forward to. Three key highlights made themselves known at Infor Connect 2026. You can read about them below.
Highlight 1: Agentic AI is Here & Now
It’s no secret that AI has been dramatically changing the way we work and continues to do so at an accelerated rate. At Connect 2026, Infor put agentic AI on full display, demonstrating how it can easily streamline workflows and processes directly within CloudSuite.
With purchasable tokens, organizations can deploy role-based AI agents to complete work defined by your teams. Take purchase order approvals for example. The logic for what qualifies as an approval is predefined and teachable to an agent: under $5,000 goes to a manager, above goes to a director.
Instead of having a request sit in a queue until someone manually clicks approve, the agent reads the PO against budget availability, vendor history, and contract terms, checking for scope creep, duplicate requests, and pricing that’s drifted from prior orders.
Then it flags for risk: a routine order from an approved vendor within budget is low risk. A new vendor, an unusual quantity, or spending trending over budget is high risk. Low-risk requests auto-approve. High-risk ones get escalated with a summary explaining why.
The approver spends time on real exceptions instead of re-checking requests that already match policy logic. And the agent logs its reasoning at each step, which matters for audit trails in healthcare and public sector work.
The use of agentic AI here also applies to expense reports, HR change requests, and T&A exceptions in Workforce Management. The agent makes the first-pass judgment call and shows its work, but your teams maintain ownership.
Agentic AI is available right now in CloudSuite. If you’re unsure about the amount of tokens you’ll need to purchase for your teams, Infor released a “try before you buy” program that, at the time of this publication, includes 15 million tokens—more than enough to experiment with the new technology.
Highlight 2: Expanding Use Cases for Infor Velocity Suite
Infor Velocity Suite is not new, as the cloud ERP provider shared much of its capability at last year’s Connect conference. But the ways you can use it are evolving.
The platform brings together tools for helping organizations optimize their cloud system after go-live. A big part of the solution includes diagnosing areas where improvements could be made through Infor Process Mining and then deploying a range of solutions to improve identified workstreams.
At Connect 2026, Infor showcased several use cases that put those tools to work. Three stood out.
The first involved layering agents over Infor Process Mining. Rather than having an analyst comb through mining output, the agent finds bottlenecks in your workflows, recommends automation to address them, and then measures the improvement after changes go live. Diagnosis, recommendation, and follow-up all happen in a single loop.
The second was contract renewal review. Say you have 20 contracts about to expire. Velocity Suite AI can perform a preliminary analysis to identify the top three to review based on funding spent with them over the last quarter.
This matters most in high-volume environments. Healthcare organizations, for example, rely on a large number of contracts for inventory and item master purchasing. Being able to prioritize those over smaller-volume specialty items means the renewal work goes to the contracts with the biggest financial impact.
The third was job description parsing with Global Human Resources (GHR). Instead of manually pulling qualifications, duties, and keywords out of a job description and entering them field by field, Velocity Suite’s GenAI handles the parsing automatically and populates the corresponding GHR fields. What used to be manual data entry becomes a review step.
And here’s a detail that makes all of this easier to try: Velocity Suite currently comes with unlimited agentic AI tokens. Organizations can put these use cases to work without worrying about token consumption limiting adoption.
As the platform continues to mature and more people adopt it, its capabilities will be further realized. If you’re interested in learning more about Velocity Suite and how it can help your organization, we’d love to have a conversation.
Highlight 3: Greater Usability Throughout CloudSuite
One of the most visible benefits of attending a conference like Infor Connect is the ability to see where the product is headed. This year it was clear that Infor was keen on making the cloud-based ERP easier to use.
Infor demonstrated two concrete examples to substantiate that.
The first is Notification Center, the latest evolution of what started as Inbox. The centralized hub for approvals and action items includes \advanced sorting and filtering, the ability to preview information before opening it, and direct integration with Infor Process Automation (IPA).
Together this functionality adds up to less clicking and more context right where users need it. The Notification Center is available now and can be enabled directly from Inbox. From there, users can begin configuring it for out of the box workflows
Another win for usability is the Consolidated WebApp. Instead of bouncing between separate application interfaces to complete related work, users get a single, unified experience with consistent navigation across CloudSuite. That means less time hunting for the right screen and fewer context switches. It also gives Infor one consistent foundation to build on, so future enhancements reach users faster.
There is a deadline attached, though. Infor extended the enable date from April to October, but organizations that haven’t made the switch by then will have it turned on automatically, and that can mean real disruption for heavily configured environments.
The good news is that Infor came prepared with tools to help with making the transition. New security analysis reports compare your current setup against Infor’s recommendations and generate results automatically. The UI Access Control tool lets organizations enable or disable menu items without building custom menus from scratch. And security inheritance means new functionality can be available immediately without re-engineering custom security roles.
Both updates of these additions point to the same underlying message Infor was sending all week: the closer your environment is to base, the more you benefit from everything Infor releases. Heavy configuration layers on top of the platform and blocks the very improvements Infor is working to deliver. Every customization is worth a cost-to-value look.
Looking Beyond Infor Connect 2026
Arguably one of the strongest showings from Infor in recent years, Connect 2026 delivered in a number of meaningful ways and demonstrates an ongoing vested interest in helping customers get more out of their cloud investment.
With the event behind us, it’s important to carry the momentum forward into the work your organization does everyday. Conferences like these inspire new ideas, excitement for the future, and an opportunity to realign on goals.
If cloud optimization is on your radar coming out of Connect 2026, reach out to RPI so we can work together. With over 25 years helping organizations achieve successful ERP outcomes, we have the functional and industry expertise to help you maximize Velocity Suite and other cutting edge Infor functionality.
Looking to dive deeper into the key moments of Infor Connect 2026? Check out the RPI Tech Connect podcast below featuring Principal Technical Consultant, Jeremy Stoltzfus and Director of Infor Solutions, Melissa Olson.
