OnBase Managed Services
Improve performance and support for your OnBase implementation with RPI Managed Services
We understand no single resource can be an expert at everything, which is why our managed services model leverages the experience and expertise of an entire team of OnBase consultants. This helps us offer cost effective solutions to supplement internal OnBase support staff with technical, administrative, and functional support services. RPI Managed Services for OnBase are available hourly or at a fixed monthly rate.
Monthly OnBase Support Package
If you know your OnBase solutions require regular monthly managed services and support – and a predictable budget is important to your organization – we offer monthly OnBase support packages. With a flat monthly fee for a set bucket of work hours per month, our support packages offer predictable budgeting, dedicated and reliable support resources, and includes not having to onboard or train new internal resources.
Each support package can be tailored to meet specific needs, including regular maintenance of Unity Scripts and Unity Forms, Advanced Capture templates, 24/7 on-call support with standard SLAs, and much more. Our OnBase consultants have years of experience working with ECM systems and providing industry-related best practices and solution design advice.
Hourly Managed Services
When all you need is a little help to bridge a gap of temporary staffing shortfalls or periodic high volume of support calls, we offer production support services billable on a per-hour basis. This ensures you only pay for exactly the amount of support you need. Our expert OnBase consultants can assist with resolving complex issues, minor system updates, or providing coverage while your primary OnBase administrator takes a much deserved vacation!
I’d just like to say that the folks you brought to bear were top-notch technically and very professional representing your company. Thank you again for your responsiveness and the long after hours of support. I personally appreciate it.Eric BuhringVice President Application Services, Teletech Technology
Our partnership with RPI Consultants helps us ensure customers can effectively use Lawson products to make their business processes simpler and more cost-effective.Brian SterrettLawson Software
RPI was flexible to work with our schedule and meet our specific needs. With their help we were ready to move forward with our upgrade.Tom FarryBon Secours Health Systems
One planning phone call and one follow-up call once our script was written and we were live! Responsive, Professional, Integrity that’s how I would describe RPI Consultants.Meg KobalterBarton Memorial Hospital
Our [ImageNow] launch was an immediate success. I have to say that after a few months of working with RPI, I wasn’t surprised.Craig Hopkins, Finance Implementation LeadSisters of Charity of Leavenworth Health Systems
We understood that we required a robust, customized solution. RPI not only had the expertise with ImageNow, they listened to our needs and helped make sure it was a success.Chris Tozier, Director, IT DepartmentInternational Speedway Corporation
RPI has more than just knowledge. The consultants I have worked with are personable and are leaders who will drive towards a more efficient solution. As a result, we are now recognizing a significant return on investment, with minimal impact to operations.Joel StaffordBon Secours Health System