OnBase Managed Services and Remote Administration
Supporting and maintaining your OnBase implementation can be resource and time intensive, especially when tasks compete with other important objectives and projects. Additionally, OnBase support and administration often requires a level of expertise that is hard to acquire when system administrators are spread across multiple systems and applications. The result often is complaints from end-users and delays in other important technology projects.
That’s why many organizations are turning to RPI Consultants for OnBase Managed Services and Remote Administration. Our OnBase Managed Services model leverages the experience and expertise of an entire team of OnBase consultants, allowing us to offer cost effective services to supplement internal OnBase support and administration.
Turning over responsibilities for technical maintenance, end-user support, and system administration reduces your team’s workload and provides the added benefit of senior-level technical and functional consulting experience. Meanwhile, you and your team can focus on more important and specialized initiatives and projects.
Getting Started with OnBase Managed Services
RPI Consultants offers a variety of service agreements to provide OnBase managed services and remote administration, including hourly or fixed fee billing schedules. Based on the needs of your organization, we can provide a combination of the following services:
- Database performance and growth maintenance
- Object storage monitoring and maintenance
- System log files and performance monitoring
- Application configuration and testing
- End-user support issues and troubleshooting
- Hotfixes and major version upgrades
Want to know more about implementing OnBase by Hyland? Watch our previously recorded webinars on OnBase features, modules and solutions, or register for upcoming OnBase webinars at www.rpic.com/webinars!
OnBase Consultants Expertise
RPI’s OnBase Consultants combine expert product knowledge with real-world industry and functional experience to implement OnBase by Hyland solutions that are based on best practices and proven designs. As a good services partner, we want to share some of that knowledge with our customers through our Knowledge Base and monthly Webinars.
Industries & Solutions
RPI Consultants has supported Perceptive Content customers across nearly every industry and within every functional department. As a result, our consultants specialize in specific solutions adding functional and domain expertise to deep product knowledge.
Accounts Payable Automation
With deep roots in ERP implementations and shared service centers, we are Accounts Payable (AP) Automation experts. AP Automation solutions with Perceptive Content reduce or eliminate manual data entry from your invoice processing workflows, reducing errors and costs while getting vendors paid faster.
Healthcare Back Office Automation
Hospitals and healthcare organizations have unique challenges in managing back-office and administrative processes. For example, critical medical equipment requires effective supply chain management and quality of care is directly linked to diligent credentialing by human resources. RPI Consultants has a long history helping hospitals and healthcare organizations meet these unique challenges with tools like Perceptive Content.
Transcripts & Admissions Automation
Most Admissions Departments still rely on manual data entry to capture transcript data from new student and transfer applications, creating delays and errors that cause higher education institutions to lose best-fit applicants. Transcript & Admissions Automation solutions remove manual data entry, significantly improving data quality and timeliness of transcript and application processing.
Enterprise Content Management with Infor Lawson
RPI Consultants is also proud to be one of the largest and most respected professional services organizations for Infor Lawson consulting. With half of the company dedicated to Infor Lawson HCM, SCM, and Lawson technical integrations, customers with both Infor Lawson and Perceptive Content benefit greatly from our combined expertise.
Manufacturing Back Office & Administration
Between changing regulations and an intricate, global supply chain, manufacturers need solutions that are flexible, easy to manage, and offer visibility across the enterprise. RPI Consultants has extensive experience helping manufacturers implement enterprise content management to automate critical document imaging and workflows.
Human Resources Automation
At any given moment, a Human Resources (HR) department’s focus may be on employee recruitment or retention, benefits administration, legal discovery, or any other employee-focused service, all while proving strict regulatory compliance. Enterprise content management simplifies searching, access, and security for employee records while also providing transparent digital workflows.
About RPI Consultants
RPI Consultants is an industry leader in Enterprise Resource Planning, Enterprise Content Management, and Business Process Automation technical consulting services. We have extensive experience designing, implementing, and supporting Infor Lawson, Perceptive Content (ImageNow), Kofax, OnBase by Hyland, and Brainware by Hyland (formerly Perceptive Intelligent Capture).
RPI Consultants provides professional and technical services for new installations and upgrades, solution and technical health checks, new solution designs and implementations, custom development and system integrations, custom training, and environment and product migrations. We are also an authorized license reseller. For more information about RPI Consultants, including license and service quotes, product demonstrations, or general inquiries, visit www.rpic.com/contact.