Managed Services & Administration

RPI Consultants provides functional and technical Managed Services & Remote Administration for organizations looking to offload Perceptive Content (ImageNow) support and administration tasks.

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ImageNow Managed Services & Remote Administration

Supporting and maintaining your Perceptive Content (ImageNow) system can be resource and time intensive, especially when combined with requests from functional departments looking to expand or deploy new solutions. These tasks can also compete with other important objectives and projects within information technology teams, typically resulting in delays and complaints from the business.

That’s why many organizations are turning to RPI Consultants for Perceptive Content / ImageNow Managed Services and Remote Administration. Turning over responsibilities for technical maintenance, end-user support, and system administration reduces your team’s workload and provides the added benefit of senior-level technical and functional consulting experience. Meanwhile, your team can focus on more important and specialized initiatives and projects.

Getting Started with ImageNow Managed Services & Remote Administration

RPI Consultants offers a variety of service agreements to provide managed services and remote administration, including hourly or fixed fee billing schedules. Based on the needs of your organization, we can provide a combination of the following services:

  • Database performance and growth maintenance
  • Object storage monitoring and maintenance
  • System log files and performance monitoring
  • Application configuration and testing
  • End-user support issues and troubleshooting
  • iScript and eForm support and maintenance
  • Hotfixes and major version upgrades

Watch Pre-recorded Webinars Featuring Perceptive Content

RPI’s ImageNow Consultants are here to help with your next Perceptive Content project!

Perceptive Content (ImageNow) Expertise

RPI Consultants combines expert product knowledge with real-world industry and functional experience to implement Perceptive Content (ImageNow) solutions that are based on best practices and proven designs. As a good services partner, we want to share some of that knowledge with our customers through our Knowledge Base and monthly Webinars.

ImageNow Knowledge Base

Webinar Recordings

Industries & Solutions

RPI Consultants has supported Perceptive Content customers across nearly every industry and within every functional department. As a result, our consultants specialize in specific solutions adding functional and domain expertise to deep product knowledge.

Accounts Payable Automation

With deep roots in ERP implementations and shared service centers, we are Accounts Payable (AP) Automation experts. AP Automation solutions with Perceptive Content reduce or eliminate manual data entry from your invoice processing workflows, reducing errors and costs while getting vendors paid faster.

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Healthcare Back Office Automation

Hospitals and healthcare organizations have unique challenges in managing back-office and administrative processes. For example, critical medical equipment requires effective supply chain management and quality of care is directly linked to diligent credentialing by human resources. RPI Consultants has a long history helping hospitals and healthcare organizations meet these unique challenges with tools like Perceptive Content.

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Transcripts & Admissions Automation

Most Admissions Departments still rely on manual data entry to capture transcript data from new student and transfer applications, creating delays and errors that cause higher education institutions to lose best-fit applicants. Transcript & Admissions Automation solutions remove manual data entry, significantly improving data quality and timeliness of transcript and application processing.

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Enterprise Content Management with Infor Lawson

RPI Consultants is also proud to be one of the largest and most respected professional services organizations for Infor Lawson consulting. With half of the company dedicated to Infor Lawson HCM, SCM, and Lawson technical integrations, customers with both Infor Lawson and Perceptive Content benefit greatly from our combined expertise.

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Manufacturing Back Office & Administration

Between changing regulations and an intricate, global supply chain, manufacturers need solutions that are flexible, easy to manage, and offer visibility across the enterprise. RPI Consultants has extensive experience helping manufacturers implement enterprise content management to automate critical document imaging and workflows.

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Human Resources Automation

At any given moment, a Human Resources (HR) department’s focus may be on employee recruitment or retention, benefits administration, legal discovery, or any other employee-focused service, all while proving strict regulatory compliance. Enterprise content management simplifies searching, access, and security for employee records while also providing transparent digital workflows.

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About RPI Consultants

RPI Consultants is an industry leader in Enterprise Resource Planning, Enterprise Content Management, and Business Process Automation technical consulting services. We have extensive experience designing, implementing, and supporting Infor Lawson, Perceptive Content (ImageNow), Kofax, OnBase by Hyland, and Brainware by Hyland (formerly Perceptive Intelligent Capture).

RPI Consultants provides professional and technical services for new installations and upgrades, solution and technical health checks, new solution designs and implementations, custom development and system integrations, custom training,  and environment and product migrations. We are also an authorized license reseller. For more information about RPI Consultants, including license and service quotes, product demonstrations, or general inquiries, visit www.rpic.com/contact.

Product Partners & Software Expertise

Human Capital Management (HCM)

Finance & Supply Chain (FSM)

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Kofax Capture

Kofax Transformation (KTM)

Kofax TotalAgility (KTA)

Kofax Robotic Process Automation (RPA / Kapow)

ReadSoft Online (RSO)

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Perceptive Content (ImageNow)

Brainware by Hyland

OnBase by Hyland

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I’d just like to say that the folks you brought to bear were top-notch technically and very professional representing your company. Thank you again for your responsiveness and the long after hours of support. I personally appreciate it.

Eric BuhringVice President Application Services, Teletech Technology

Our partnership with RPI Consultants helps us ensure customers can effectively use Lawson products to make their business processes simpler and more cost-effective.

Brian SterrettLawson Software

RPI was flexible to work with our schedule and meet our specific needs. With their help we were ready to move forward with our upgrade.

Tom FarryBon Secours Health Systems

One planning phone call and one follow-up call once our script was written and we were live! Responsive, Professional, Integrity that’s how I would describe RPI Consultants.

Meg KobalterBarton Memorial Hospital

Our [ImageNow] launch was an immediate success. I have to say that after a few months of working with RPI, I wasn’t surprised.

Craig Hopkins, Finance Implementation LeadSisters of Charity of Leavenworth Health Systems

We understood that we required a robust, customized solution. RPI not only had the expertise with ImageNow, they listened to our needs and helped make sure it was a success.

Chris Tozier, Director, IT DepartmentInternational Speedway Corporation

RPI has more than just knowledge. The consultants I have worked with are personable and are leaders who will drive towards a more efficient solution. As a result, we are now recognizing a significant return on investment, with minimal impact to operations.

Joel StaffordBon Secours Health System