System & Database Maintenance Best Practices

Enterprise content management and business process automation platforms are important technology investments that help your business run faster and at a lower cost. But over time, these systems and databases need to be updated and maintained to ensure optimal performance – and prevent costly downtime. RPI Consultants has deep technical experience with ERP, ECM, and BPM products and solutions. In this webinar we share our system and database maintenance best practices.

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John Marney:

Hello and thank you for joining us for another RPI Consultants Webinar Wednesdays. today our topic is system and database maintenance best practices. These are recommendations that apply broadly to just about any application. However, we have pulled this information from our knowledge and experience across the Perceptive, Kofax, and Hyland products.

So first, let’s take a look at our upcoming webinars schedule. Today we actually have two more webinars. At one o’clock central we have Perceptive Experience Content Apps. This afternoon, Mike and I will be back with you discussing strategies on how you can migrate your enterprise content and data into the cloud. That’s going to be a really good one, so please join us for that. Next month we have a Kofax themed webinar series, what’s new in Kofax TotalAgility 7.6, in the morning on November 6th, and in the afternoon talking about what’s new in Kofax ReadSoft Online. Both have had major updates recently.

If you haven’t joined us for our office hours, that’s a little bit different kind of webinar where we take a deep dive into a more technical topic. Those are on the third week of the month. So, Friday, October 16th, I can read that, Perceptive Content application plans and then in November we have a deep dive in the Perceptive Experience.

So many of you probably already know us, but my name is John Marney, I’m the Manager of Solution Delivery at RPI. I oversee our Content and Process Automation practice. That’s us. I’ve been the Software Automation Architect for around 10 years now, and I don’t take it lightly, but I call myself an AP Automation guru so please feel free to reach out about your AP automation needs.

Michael Madsen:

Hello, I’m Michael Madsen. I’m a Lead Consultant with the RPI office, primarily work with Brainware and Perceptive Content solutions dealing with back office and higher education. Also, the office Dungeon Master so we’ll roll this off with an initiative check.

John Marney:

So our agenda today, we’re going to actually break down our recommendations based on different types of applications, different types of servers. So, you have your application, your web, your database, talk a little bit about disaster recovery planning, and then we’ll take your questions. That said, feel free to toss your questions into go to webinar at any time and we will be sending a recording out of this webinar to everybody.

So first let’s talk about application servers. This is your primary application, so things like Perceptive Content or ImageNow server, your OnBase app server, Brainware, et cetera.

Michael Madsen:

So, first thing we’ll talk about is just some best practices around installation. So obviously, some things you’re to going to want to check are just your hardware specifications around what the software requires, any installation dependencies that you’re going to need to put together before installing the software.

So, a good example with that is if I have a Perceptive Content server installation package that I’m trying to run through, there are going to be some .net installations that I need to run through. The Perceptive Content installer will try to install those, but a lot of the times a service security won’t allow it to go through so a lot of that stuff you need to check beforehand.

John Marney:

So, most of the time you can install all of those dependencies via the features and rolls on a Windows server. We definitely recommend doing that before you ever run the application installer.

You usually want to run installers as an administrator and you want to run them locally. There are a few exceptions, but generally speaking this is what we recommend. And when I say locally what I’m really saying is don’t run it off of a network file share. Occasionally if you try to…whenever you run an installer it has to unpack files locally anyways and if you do that over the network you risk a small drop in your network activity and you lose files, and that install will fail. I’ve seen this repeatedly so I recommend copying it at local to the server before you run it.

Michael Madsen:

And then you also want to check your configurations between different business applications you may want to connect to or communicate with and verify that your network security pads are set up correctly because you could test something in a local drive but then when you switch it over to your shared network, everything breaks just because you didn’t check that security beforehand.

John Ma