Back Office Automation Solutions for Healthcare

Large healthcare organizations and hospitals pose unique challenges and opportunities for managing complex back-office and administrative processes, such as Accounts Payable, Human Resources, and Patient Finance. Integrating powerful enterprise technology platforms can help automate manual and repetitive tasks to reduce costs, save time, and focus resources on more value-driven activities.

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Transcript

Alex Lindsey:

Welcome to another webinar Wednesday with RPI Consultants. Today we are going to be talking about back office solutions for healthcare organizations. There are a lot of solutions out there and a lot of back end processes if you were a healthcare system or hospital, and we have a lot of options for you to deploy some solutions for automation then. Before we get started, we have a few housekeeping items. First and foremost, if you have any questions during this presentation, we have a moderator standing by and please put those questions in the channel there, the go to chat or whatever it is. I think there is a question and answer area. Second off, this presentation will be sent out to all attendees. This video itself will be posted to YouTube as well if you’d like to watch it at a later date or send to other folks. And additionally, if you have any ideas for future webinars or any topics that you’d like to cover or have questions about, please reach out to us and we’d be happy to oblige.

All right. As part of Webinar Wednesday, we have a few others coming up. We have one later today about packing slips, automating packing slips and Kofax TotalAgility. That’s one I’ll be giving. We’ll touch on that a little bit today, too, in our presentation. And in March we have the latest and greatest in Brainware 5.9 and 10 web services, which is great. How do you automate document indexing with bar codes that will be approximately a month now.

And to meet our presenters today, I would like to introduce Ben Nichols. He’s a senior consultant. He has over four years’ experience designing and implementing ECM and ERP solutions. He is a guru when it comes to Infor, in particular, the APIA suite, which is great for coding and approval within Lawson Infor. He is a certified Lawson CloudSuite financial person as well. And he is also one of the sharpest stressors in the office.

Ben Nichols:

So additionally we’ve got Alex and Alex has got six years’ experience, our Alex Lindsey. Experience designing, implementing, and supporting ECM and advanced capture solutions. Additionally Alex specializes in accounts payable and has a background and focus in OCR and additional custom solutions. So, regardless of what your organization’s unique business processes are, Alex is your guy. So some fun facts about Alex, he’s a master whiskey distiller. He is a novice ax thrower and a nerdy dad.

Alex Lindsey:

That is also very true. Thank you, Ben.

Ben Nichols:

So a little bit about our agenda today. We’re going to be covering what RPI Consultants is, what we’re about, who we are. We’ll talk a little bit about product and technology overview. We’ll review content and process automation solutions, talk a little bit about the system integrations and then wrap up with your questions and summary.

Alex Lindsey:

So to start off a little bit about RPI Consultants, if you’re not familiar with us or you haven’t heard this spiel a million times, but we are a software services firm. We have over 80 full time consultants, project managers, the smartest of the smartest. Me being one of the lesser of them, but we have offices located in Baltimore, Tampa and Kansas City where we’re broadcasting from today and our services range from upgrades to new designs, implementations, just a little bit of script work or even just managed services if you’re feeling overwhelmed with your product suite. And speaking of product suites, we offer, we work with basically all of these technologies and more, Perceptive, OnBase, Brainware, Kofax, Infor. Basically we are licensed re-sellers, have all of these products as well. And that’s a nice transition for us to get into the actual product and technology overview.

So if you are a healthcare organization and maybe you have a certain suite of software, things particularly like EMR, but maybe you’re looking to expand or you’re looking to explore other opportunities or expand the opportunities or solutions you have with these product suites, this is where we’re going to really touch on that.

So first and foremost, you have your enterprise content management systems. This is essentially how you are storing your documents. If you are a healthcare organization, this should be maybe the ground point for you to essentially say, what am I doing with my documents, particularly in my back end solutions. So, your accounts payable, your patient billing, your remittances, things like that. These ECM’s, we work with Perceptive Content and OnBase quite a bit and both of these ECM’s are great. They have a way to capture documents, whether through scanning or email or EDI or things like that. There’s a number of different ways to do it. And the big thing that you do within an ECM like this is index the documents with associated metadata. That allows you to find these documents and retrieve them through many different interfaces in a quick and easy way.

These also have a lot of workflow engines built within them as well that allow you to customize a workflow to your back end processes. Along with these, there’s really some audit worthy things to know here. The record retention management. So how long do you keep an invoice document? Both of these suites offer really good details around how to get rid of those if you need to, as well as reporting engines.

Now, the other piece, and we’ll talk about this as well as just the advanced data capture. If you’d like to enhance your solutions even more if you have a heavy volume of certain documents in introducing something like advanced data capture with Kofax TotalAgility, KTM or Brainware by Hyland as well. This allows you, both of these engines allow you to extract data off of any document type really, classify that document in some certain way to say this is an invoice, this is this, this is this, pull the data you need to and actually bounce it off of your host system. So either your accounting system or your HRIS system or your medical records system even to get pertinent data and validate that. So it really is a good way for you to automate processes and take your user’s hands off of the button essentially where manual mistakes can often happen.

Ben Nichols:

So true. So now we’re going to chat a little bit about the ERP. So this is enterprise resource planning and with inside of the context of our deck today we’re talking specifically about Infor Lawson as an ERP. And so Infor Lawson brings together a lot of different aspects of the organization and functions within most organizations. So that includes finance, HR, supply chain, and HCM. Under finance, we have those subcategories of AP and payroll and sometimes there’s some additional aspects. But really with an ERP, what you’re doing with the ERP, is it’s your primary system of record and it really interconnects all of that data across the organization regardless of what that function is. So connecting finance data, HR data, supply chain data altogether. So next up, we’ve got our EMR’s which are electronic medical records and this handles patient medical records, charts and other specific patient related data. So this is medical ordering, so this is specific medical supply management, so we have supply chain management in ERP and then we have supply chain kind of management for medical related items. And then there’s patient billing and remittance. So with that we actually have solutions like Epic, Cerner, Mckesson, and Meditech, so these are providers of these types of solutions and they specialize with inside of the EMR.

Alex Lindsey:

So that should give you an idea of the software suites that are out there. So if you are a healthcare organization or a hospital or health system, those are the common softwares that are available. They’re the most popular I would say, and they give you a lot of options to do a lot of different things within your organization. So we’ll really hop into the first of those.<