OnBase Diagnostics Console: Installation Guide & Overview

This article will give a brief overview of the OnBase Diagnostics Console, with advice provided by Senior Solutions Architect and OnBase Practice Lead for RPI Consultants, Sydney Isle. Simply put, the OnBase Diagnostics Console is one of the most powerful tools an OnBase Administrator has available to them. It provides comprehensive visibility into what’s going on “under the hood” in any OnBase environment. It is flexible, easy to use, and can be monitored in real time or run in the background (saving logs to a text file for later review).

1Make sure that Hyland Diagnostics has been installed on your application server. If you don’t see an icon on your desktop named “Diagnostics Console”, check the Services module on the server. Look to see if “Hyland Diagnostics Service” is installed and running.

hyland diagnostics service

If you don’t see Hyland Diagnostics Service, you can install it using the Hyland Diagnostics MSI, which you can download from Hyland Community.

  • If you’re uncertain which version you need, check the build number on your application server.
  • If your build number is not available openly on Community, contact your support team for a secure download link.
  • Once you have the installer, the wizard will walk you through installing the Diagnostics Service and Console on your application server.
  • NOTE: If you have multiple application servers in your environment, be sure to install it on each server.
hyland diagnostics service


Launch Diagnostics Console. The first time you launch it, you’ll likely receive a couple of prompts.